Privacy
Policy
Grandma’s Kitchen Privacy Policy
Grandma’s Kitchen values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website or mobile application.
Information We Collect
When you place an order or use our app, we may collect personal information such as your name, email address, phone number, and order details. Payment information is processed securely through third-party payment providers and is not stored by Grandma’s Kitchen.
How We Use Your Information
Your information is used solely to process orders, communicate order updates, provide customer support, and improve our services. We do not sell, rent, or share your personal information with third parties except as required to complete payments or comply with the law.
Payment Security
All card payments are handled by secure, PCI-compliant third-party payment processors. Grandma’s Kitchen does not have access to or store your full card details.
Data Protection
We take reasonable measures to protect your information from unauthorized access, loss, or misuse.
Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted within the app or on our website.
If you have questions about this Privacy Policy, please contact us through the app or website.
Terms & Conditions
Grandma’s Kitchen Terms & Conditions
By using the Grandma’s Kitchen website or mobile application, you agree to the following terms and conditions.
Orders & Payments
All orders must be placed through the website or mobile application. Full payment is required at the time of ordering unless otherwise stated. Prices, availability, and menu items are subject to change without notice.
Pickup & Delivery
Grandma’s Kitchen offers pickup and limited local delivery.
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Pickup and delivery options, fees, locations, and time windows are displayed at checkout.
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Customers are responsible for providing accurate pickup or delivery information.
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Missed pickups or failed deliveries due to incorrect information or unavailability may not be eligible for a refund.
Delivery Disclaimer
Delivery times are estimates and not guaranteed. Grandma’s Kitchen is not responsible for delays caused by traffic, weather, or circumstances beyond our control. Once an order has been delivered, responsibility for the product transfers to the customer.
Cancellations & Refunds
Because all products are made to order, cancellations, changes, or refunds are not guaranteed. Requests must be made as soon as possible and are handled at our discretion.
Cottage Food Disclosure
Grandma’s Kitchen operates under Nebraska Cottage Food Law. All products are prepared in a private home kitchen and are not subject to state inspection.
Allergens
Our baked goods may contain or come into contact with common allergens including wheat, eggs, dairy, nuts, and soy. Customers are responsible for reviewing ingredient and allergen information prior to ordering.
Limitation of Liability
Grandma’s Kitchen is not responsible for allergic reactions, food sensitivities, or misuse of products after pickup or delivery. By placing an order, you accept full responsibility for consumption.
App Use
You agree to use the app for lawful purposes only. Unauthorized use, attempts to interfere with the app, or misuse may result in restricted access.
Changes to Terms
These Terms & Conditions may be updated at any time. Continued use of the website or app indicates acceptance of any changes.